ChurnSaver
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Privacy Policy

Last Updated: December 2024

Introduction

ChurnSaver (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application on the Whop marketplace.

Information We Collect

Data Received from Whop

  • Company Information: Company ID and business details
  • User Information: User IDs and membership data
  • Payment Data: Payment status, failure reasons, and recovery outcomes
  • Membership Data: Membership status, activation/deactivation events

Data We Generate

  • Recovery Cases: Case records created from payment failures
  • Analytics Data: Aggregated recovery metrics and KPIs
  • Settings: Your configured reminder schedules and preferences

How We Use Your Information

We use the information we collect to:

  • Process Recovery Cases: Create and manage recovery cases for failed payments
  • Send Reminders: Deliver automated reminders to help recover failed payments
  • Provide Analytics: Generate recovery metrics and insights for your dashboard
  • Improve Service: Analyze usage patterns to enhance our service

Data Storage and Security

  • Encryption: All sensitive data is encrypted at rest using AES-256-GCM
  • Tenant Isolation: Row-Level Security (RLS) ensures complete data isolation between companies
  • Access Control: Only authenticated users from your company can access your data
  • Secure Transmission: All data transmission uses TLS 1.3 encryption

Data Retention

  • Recovery Cases: Retained for the duration of your subscription
  • Event Data: Stored for processing and analytics purposes
  • Analytics: Aggregated metrics retained for historical analysis

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We only share data:

  • With Whop: As required for marketplace integration and webhook processing
  • For Legal Compliance: When required by law or legal process

Your Rights

You have the right to:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to retention requirements)
  • Export: Request export of your data in a portable format

Third-Party Services

We use the following third-party services:

  • Vercel: Application hosting and serverless functions
  • Supabase: Database hosting and data storage
  • Whop: Marketplace integration and authentication

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us through:

Compliance

This Privacy Policy complies with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Whop Marketplace Privacy Requirements
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